Privacy Policy

Chestnut Square at The Glen (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our services, including our website www.chestnutsquare.info, or interact with us in other ways. By accessing or using our services, you agree to the terms outlined in this Privacy Policy.


Please read this policy carefully to understand how we handle your personal data.


1. Information We Collect


We collect personal information from you when you interact with us, whether online, in person, or through other means. The types of information we collect may include:

  • Personal Identification Information: Name, address, phone number, email address, date of birth, and other relevant details.
  • Demographic Information: Age, gender, marital status, etc.
  • Health and Medical Information: If applicable, we may collect health-related information in order to provide care services and other accommodations.
  • Payment and Billing Information: Credit card or other payment details when you make a transaction.
  • Usage Data: Information on how you use our website, such as IP addresses, browser type, device type, and browsing behavior (collected via cookies).


2. How We Use Your Information


We may use the personal information we collect for the following purposes:

  • To Provide Services: To deliver the services you request, including retirement living, healthcare, amenities, and related services.
  • To Communicate with You: To respond to inquiries, provide information about our services, send newsletters, updates, and promotional materials through email (if you have opted to receive them).
  • To Process Payments: To process transactions and manage billing information.
  • To Improve Our Services: To enhance and personalize your experience with Chestnut Square at The Glen.
  • For Legal Compliance: To comply with applicable laws, regulations, and legal obligations, including responding to subpoenas or court orders.


3. Sharing Your Information


We value your privacy and will never sell or rent your personal information to third parties. However, we may share your personal information in the following situations:

  • Service Providers: We may share your information with third-party vendors, contractors, and service providers who help us operate our business and provide services (e.g., payment processing, website hosting, healthcare services). These parties are obligated to protect your information and only use it for the purposes of providing services to us.
  • Legal Compliance: We may disclose your information to law enforcement or other authorities if required by law or to protect our rights and property.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified via email or notice on our website if this occurs.
  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. You can unsubscribe at any time by replying STOP


4. Data Security


We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes encryption, firewalls, and secure servers. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.


5. Cookies and Tracking Technologies


Our website uses cookies and similar technologies to enhance user experience, analyze site usage, and personalize content. You can manage your cookie preferences through your browser settings. If you choose to disable cookies, some features of our site may not function properly.


6. Your Rights


Depending on your jurisdiction, you may have the right to:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete information.
  • Deletion: Request the deletion of your personal information, subject to certain exceptions.
  • Opt-Out: Opt-out of receiving marketing communications from us at any time by using the unsubscribe link in emails or contacting us directly.


To exercise any of these rights, please contact us at the information provided below.


7. Data Retention


We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.


8. Third-Party Links


Our website may contain links to third-party websites, applications, or services. These external sites have their own privacy policies, and we are not responsible for the practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.


9. Children’s Privacy


Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete that information.


10. Mobile Messaging and Communication


We may communicate with you through mobile messaging services, such as SMS (text messages), push notifications, or other mobile-based communication platforms.


By voluntarily providing your mobile phone number and explicitly opting in to SMS, you consent to receiving messages from us, including important updates, appointment reminders, service notifications. (if you have opted in to receive such messages).


10.1. Types of Mobile Messages We May Send

  • Transactional Messages: These include appointment reminders, billing information, service updates, and other important notifications related to your stay or engagement with our services.


10.2. Opting Out of Mobile Messaging


You have the right to opt out of receiving mobile messages at any time. To stop receiving SMS messages, you can reply with the word "STOP" to any text message we send you. For push notifications, you can adjust your preferences through your device settings or within the specific app settings.


10.3. Third-Party Mobile Services


We may use third-party providers to facilitate mobile messaging services (e.g., SMS providers, push notification platforms). These providers are required to handle your information in accordance with applicable privacy laws and regulations. We will never sell or rent your mobile contact information to third parties.


11. Changes to This Privacy Policy


We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on our website and update the “Effective Date” at the top of the policy. We encourage you to review this Privacy Policy periodically for any updates or changes.


12. Contact Us


If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:


Chestnut Square at The Glen
2601 Chestnut Ave, Glenview, IL 60026
847-998-1118
contact@chestnutsquare.info
www.chestnutsquare.info